Delete Your Account

Last updated: 17 August 2026

You can request that your Vuma account, and the personal data associated with it, be deleted at any time. This applies whether you signed up as a rider or a driver.

How to request deletion

Send an email to pmarashazw@gmail.com from the email address (or including the phone number) associated with your Vuma account, with the subject line "Account Deletion Request". Include your full name and the phone number or email you used to sign up, so we can locate the correct account.

What happens next

• We'll confirm receipt of your request within a few business days.
• Your account, profile information, saved locations, and any documents you uploaded (ID, vehicle registration, profile photo) will be permanently deleted.
• Any wallet balance will be handled according to our standard refund process before deletion — we'll be in touch about this as part of confirming your request.

What we may retain

Some information cannot be deleted immediately, even on request, because we're legally required to keep it:

• Completed trip and payment records, retained for the period required by South African and/or Zimbabwean financial and tax record-keeping law, even after your account itself is deleted.
• Records relevant to an open dispute, safety report, or fraud investigation involving your account, retained until that matter is resolved.

Retained records are kept solely for these purposes and are not used for any other purpose once your account is deleted.

Questions

See our full Privacy Policy for more detail on what data we collect and why, or contact pmarashazw@gmail.com with any questions before submitting a deletion request.